SHIPPING POLICY

ORDERING, PAYMENT AND DELIVERIES ORDERING FROM THE WEBSITE

Who can order?

Registration and purchases from this website are only available to residents of Australia, and deliveries will be made only within Australia (in accordance with our delivery policy).

International registration, purchases and delivery is currently not available via this website.

Confirming my order

At any stage prior to completing your purchase order, you may view a summary of your order by clicking on ‘My Cart’. Here, you may adjust quantities, remove items or choose to continue shopping. Upon satisfaction of your order, you may confirm your order by clicking ‘Proceed to Checkout’. Following confirmation of your delivery and payment details, you will receive onscreen confirmation that your order is complete and an order receipt will be sent to your nominated email address.

Phone orders are not accepted.

Is there a minimum order quantity or value for any products on the website?

No.

Is there a delivery charge?

Yes. All orders will be charged a delivery fee. The rate of this fee will be calculated based upon:

the number of items in your cart;
the dimensions of your order;
the weight of your order; and
the location of your nominated delivery address.

You will be notified of the delivery fee payable after you nominate a delivery address and at the Checkout phase. Please note that delivery charges are subject to change from time to time.

How do I pay for my order?

All order via this website must be paid via MasterCard, Visa Credit & Visa Debit Cards. This website will NOT accept cash, cheques, money orders, COD and PayPal as a method of payment.

Can I change my delivery address once I’ve ordered?

In order to uphold the security and privacy of our customers we are unable to accommodate any requests to change a delivery address once nominated. We stress the importance of inserting the correct delivery address at the time of your order.

How is my order processed?

All items purchased via this website are shipped from a central warehouse located in Sydney, New South Wales Australia.

DELIVERY OF YOUR ORDER

Standard Delivery

Deliveries will be made within seven (7) business days from date of order placement (excluding weekends). Your order will be sent via Australia Post.

Unfortunately we cannot deliver on a public holiday, please expect delivery on the next business day.

Is Express Delivery available?

No. Express delivery is not available.

Do we deliver to PO Boxes?

No. We do not deliver to Postal and P.O Box addresses located in Australia.

How does our delivery service work?

With the selected courier service your order will be picked up and delivered by the company. A notification will be emailed when this has been fulfilled.

Once your order has been confirmed, a barcode dispatch label will be generated and attached to the parcel containing your goods. This will be collected by Australia Post, and then processed through the Australia Post distribution network to the appropriate delivery facility. At this stage the parcel will again be scanned and transferred to the delivery driver for final delivery.

Your parcel will be delivered within seven (7) business days from the date of receiving your Order Confirmation Email.

On final delivery, the barcode will again be scanned and a signature of the recipient obtained. If no one is at the specified delivery address to receive the parcel an Australia Post card will be left detailing the nominated Australia Post outlet to pick up your order.

The carded parcel will then be retained at the Australia Post Outlet for a period of ten (10) business days for collection. Five (5) days into this period, a reminder card will be issued to the recipient. At the end of the ten (10) days, the parcel will be returned to Cantarella Bros Pty Ltd at Silverwater, 2128 NSW.

Can my order and delivery be tracked?

Yes. You will be able to track the progress of your parcel at www.auspost.com.au/track or you can call 131 118 which is the Australia Post Customer Service Centre, between 8am to 6pm Monday to Friday.

If you are a member of the website, you can view the status of your parcel by logging into “My Account”.

Has my order been dispatched yet

An email will be sent to you once your order has been collected by Australia Post with an order tracking link. Please wait until you have received this email to follow up on the progress of your order. If you do not receive your order tracking link email please email us at hello@bowandarrow.coffee or complete an online contact form at https://www.bowandarrow.coffee/contact with the order number contained in the “Order Receipt” confirmation email. You can also contact us directly on 0416 00 44 11.

If you are a member of the website, you can view the status of your parcel by logging into “My Account”.

Do you deliver to work addresses?

We can deliver to Postal addresses located in Australia. If you choose to have your order delivered to your work address please ensure you provide accurate delivery information.

C. RECEIVING YOUR ORDER

WHAT HAPPENS IF I’M NOT HOME WHEN MY ORDER IS DELIVERED?

If you are not present upon delivery of your order, you will be left an Australia Post pick up card advising you of the details on how to collect your order from an Australia Post outlet.

What if my order when delivered arrives damaged?

If the products you ordered arrive damaged on delivery, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods.

Upon completing an investigation, we may at our sole discretion, organise the damaged goods to be replaced.

Please email us at hello@bowandarrow.coffee or complete an online contact form at https://www.bowandarrow.coffee/contact. You can also contact us directly on

0416 00 44 11.

What if there are products missing from an order or I have received an incorrect order?

If you have any products missing from your or you have been delivered the incorrect products, please notify us within seven (7) business days of delivery. Failure to do so may result in us rejecting the return of those goods.

If your order is incorrect or there are any missing products from your order, ensure that you check the delivery docket against your order receipt confirmation email.

Any incorrect items should be returned to us, in accordance with our Returns Policy.

We will arrange for the correct or missed items to be sent to you.